This ebook provides the results of the AIIM digital workforce survey with 100 leaders in capture. It provides a view into what people are doing today, what they feel the roadblocks and opportunities are, and where things are headed.

This survey is an important snapshot of where these organizations are in their digital transformation journeys. At the heart of each transformation journey is information. Data is the currency that fuels and funds that entire digital transformation journey. It’s the common denominator for successful customer experience, business agility, operational excellence and automation.

That’s why AIIM conducted a survey with 100 top capture leaders. In this eBook, we share the results of the AIIM digital workforce survey research including the:

• Practical use of machine learning within document automation and its effectiveness;
• Plans and experiences with RPA projects that involve document-based data;
• Targeted business processes for “cognitive RPA.”

Whether you manage internal operations that include document automation, run a shared service delivering document automation enterprise-wide, are responsible for the outsourcing relationship of document automation, or provide outsource services, this ebook provides insights into how 100 top capture leaders are dealing with their document processing.